Order Confirmation and Shipping Information
After your order and payment is received, we will send you a confirmation e-mail with an estimated time that your new basket(s) will arrive. The current turnaround time for most baskets offered on the web site is one to three weeks. Your order will be shipped by U.S.P.S. Priority Mail or U.P.S. Ground Service, depending upon the size of the package. (Be certain to include a street address, along with a P.O. Box if applicable, during the check-out process.)
Payment Method
All payments can be made through Pay Pal, (which accepts Mastercard, Visa, American Express, and Discover), personal checks or money orders payable in U.S. dollars and made out to "Joanna's Collections".
To place an order through the mail, please download this form.
Return Policy
Your satisfaction with our product is very important to us. If for any reason you wish to return an item, please contact us via e-mail for instructions. Should a package arrive damaged, please contact us immediately, and keep original box, item, and packing materials.
Privacy Statement
We understand the importance of privacy to our customers and visitors to our Web site. We will not give or sell confidential or personal information about a customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide delivery services to the customer.
Please do not hesitate to contact us if you have any questions.
Shipping Info
The listed shipping prices are for the United States and Canada.
Overseas shipments will have the shipping charges billed separately. Please contact us prior to purchasing so we can calculate your shipping charges.
Shipping Costs |
|
Your order will be shipped
by U.S.P.S. Priority Mail or U.P.S. |
|
Order Total |
Cost |
Minimum Shipping Charge is $6.00 |
|
Up to $25.00 |
$6.00 |
$25.01 to $50.00 |
$9.00 |
$50.01 to $75.00 |
$12.00 |
$75.01 to $100.00 |
$15.00 |
$100.01 and up |
$18.00 |
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